COLD EMAIL AGENT · FREQUENTLY ASKED QUESTIONS
FAQ
Common questions about campaigns, email accounts, deliverability, and more.
Campaigns
How many email methods are there?What are the lead source options for campaigns?What's the recommended naming format for campaigns?What happens when I upload a CSV with duplicate leads?What is the difference between a campaign and the Cold Email Writer?Step-by-step instructions for creating a new campaignWhy can't I send emails from a completed campaign?How do I pause a campaign without stopping my subscription?Where is the bounce protection toggle for a paused campaign?How do I prevent re-sending old/outdated emails?How do I turn on AI campaign management?How do I find the campaign delete menu?How do I cap per-inbox email volume across campaigns?How do I duplicate an existing campaign?
Email Accounts & Domains
How do I get email accounts to send from?What are pre-warmed inboxes?How much do inboxes cost?What is the warmup period?What does the health score mean?What do the account statuses mean?How do I fix an account with an error?Can I move email accounts between workspaces?How many email accounts do I need?How do I replace burnt/spam-flagged outreach inboxes?Can I set a per-inbox daily sending limit?Can I temporarily hold/pause my email accounts?My warmup shows 0 emails - how do I initialize it?Pre-warmed inboxes don't appear after purchase?
Leads — Database, Search, CSV & Credits
What are the default search settings?Can I search by city or state?What does "1 lead per company" do?How many leads can I generate per campaign?Why did my AI Lead Search count drop after importing?What are the advanced filters?How do I get niche/hard-to-find emails?I ordered 7000 leads and got 1700 — why?I bought 10k leads and only got 4k — why?How do lead credits work?Initial lead allotment and add-on pricingWhy does the lead limit prompt block sending?Can I use Apollo.io leads or upload a CSV?How do I show/fix CSV lead import validation errors?How do I send cold emails only to specific leads via CSV?Should I verify imported lead emails?How do I hide the 'leads were skipped' notification?Where can I see which emails failed during upload?How do I export leads with emailed vs not-contacted status?How do I export campaign leads while excluding bounced?How do I export a large AI-generated lead list to CSV?Why can't I re-upload leads from a deleted campaign?
Sequences & Variants
What fields does the Direct method need that other methods do not?Can I edit the AI-generated email scripts?What does 'unknown variables detected' mean?How many email variants should I use for A/B testing?Why does jobTitle show in preview but go blank in sent email?
Standalone Cold Email Writer questions (variations tool, referrer, Masterclass method) live in the Writer FAQ.
Deliverability & Compliance
What does the SPF/DKIM/DMARC warning mean?Why doesn't my business name appear on sent emails?What GDPR compliance language can I include?Why did my test email land in spam?When is 1 day too soon for the first follow-up?Are my outbound emails CAN-SPAM compliant?How do I add leads to the blocklist?How can I manage my Do Not Contact list?Do I need a live website before starting campaigns?