COLD EMAIL AGENT · FREQUENTLY ASKED QUESTIONS · EMAIL ACCOUNTS
My inbox warmup shows 0 emails and no health score - how do I initialize it?
If inbox warmup isn't starting: 1.
If inbox warmup isn't starting:
- In the left sidebar, click Cold Email Agent (under Marketing)
- On the campaigns page, click Email Accounts in the top sub-nav
- Find the inbox in the table and check the Warmup column
- Orange flame icon = still in initial warmup (not yet sending to campaigns)
- Green flame icon = warmup is running normally
If warmup shows 0 emails:
- Wait 24 hours - warmup emails start sending gradually
- Check the Status column - if it shows Error (red), click the account row and use the Reconnect button
- For pre-warmed inboxes, warmup continues automatically in the background
- For DFY accounts, they need about 2 weeks of warmup before showing full activity
Expected warmup behavior:
- Day 1–3: Warmup begins slowly (5–10 emails/day)
- Week 1–2: Volume gradually increases
- Week 3–4: Full warmup volume (20–40 emails/day)
- Health score appears once enough warmup data is collected (usually after 50+ warmup emails)
To check if warmup is enabled:
- Click the account row to open its settings panel
- Look for the switch in the top-right of the panel (next to the close button)
- If it's off, flip it on to start both warmup and campaign sending
If nothing changes after 48 hours with the account enabled, contact support.