COLD EMAIL AGENT · FREQUENTLY ASKED QUESTIONS · CAMPAIGNS
What happens when I upload a CSV with duplicate leads?
Duplicates are handled at three levels (workspace, campaign, and cross-campaign).
The system checks for duplicates at three useful levels:
- Already in your workspace, but not assigned to another campaign. These can be linked to the campaign instead of creating a new lead record.
- Already in this campaign. These are skipped.
- In another campaign. These are skipped to prevent the same person from receiving emails from two campaigns at once. This applies to every campaign that still exists in your workspace, including paused, draft, and completed ones. To upload them here, delete the leads from the other campaign first, then re-upload.
You'll see a summary of how many leads were imported, linked, or skipped. In the new-campaign wizard, cross-campaign duplicates can show a warning called Duplicate Leads Skipped or All Leads Already in Another Campaign.