Why does the lead limit prompt block sending when I have leads and credits?
Why does the lead limit prompt block sending when I have leads and credits, and what to check next.
Lead credits and workspace contact capacity are different limits.
| Limit | What it controls |
|---|---|
| Lead credits | How many verified leads AI Lead Search / Acquisity Lead Database can deliver for you |
| Workspace Contact Capacity | How many contacts can be stored in the workspace across campaigns |
So you can have credits available and still be blocked if your workspace is full. The card usually says Workspace Contact Capacity, Limit Reached, or:
"Lead limit reached in your workspace. Remove old leads or upgrade your plan to continue importing."
It can also appear during an import with:
"Cannot import X leads. Only Y leads can be added to your workspace."
Fix it
- Open an old campaign whose leads you no longer need active.
- Go to the Leads tab.
- Click Export CSV first if you want to keep a copy.
- Delete the leads you no longer need, or use Delete All if the campaign can be cleared.
- Go back to the blocked import or lead search and try again.
Deleting campaign leads frees workspace capacity. It does not delete the campaign itself, and the campaign analytics stay in place.
If you should have more capacity under your plan, contact support with the workspace name and the exact capacity message you're seeing.