How can I manage my Do Not Contact list?
Use Settings → Cold Email Blocklist for bulk management, AI SDR Inbox for thread-level DNC, and CRM contact records...
Use Settings → Cold Email Blocklist when you want to manage blocked emails and domains in one place.
The app also uses DNC and Do Not Contact wording in AI SDR and CRM. These all protect people from future outreach, but they appear in different places.
Where to manage it
| Place | Use it for |
|---|---|
| Settings → Cold Email Blocklist | Search, add, import, export, or remove blocked emails and domains. |
| AI SDR Inbox → Add to DNC | Block a specific prospect from a reply thread. |
| CRM contact → Do Not Contact | Mark or unmark a CRM person as Do Not Contact. |
Search and export the list
On Settings → Cold Email Blocklist:
- Use Search emails or domains... to find a specific entry.
- Click Download CSV to export the current blocklist.
- Select rows and use Bulk Actions → Export selected to export only chosen entries.
Remove someone from Do Not Contact
If you are sure outreach is allowed again:
- Go to Settings → Cold Email Blocklist.
- Search for the email address or domain.
- Check the row.
- Click Bulk Actions.
- Click Remove from blocklist.
- Confirm Remove from Blocklist.
If the person is blocked by both their email address and their domain, remove both entries before expecting future outreach to go through.
Only remove someone from Do Not Contact when you are confident they should receive outreach again. If they explicitly asked to stop receiving emails, keep them blocked.