Why does jobTitle show in preview but go blank in the sent email?

The preview renders using sample data you provide. The sent email renders using real lead data. If the two disagree, the cause is one of:

1. The lead record has no job title. The preview shows your sample value, but the actual lead has no title field populated, so the variable renders as blank.
2. CSV column mapping was wrong on upload. The "Job Title" column wasn't mapped to the title field when you imported leads, so the data never landed on the lead record.

To fix:

1. In the left sidebar, click Cold Email Agent (under Marketing)
2. Click the campaign name to open it
3. Open the Leads tab
4. Check a few lead records by clicking on them - look for the Title field
   • If it's empty, your lead data is missing job titles
   • If it shows data but emails still send blank, there's a mapping issue

For missing data:

• Export your leads using the Export CSV button on the Leads tab
• Add job title data to the CSV
• Re-upload through the campaign's import flow

For mapping issues:

• When uploading a new CSV, the column mapping step shows after you select your file
• Make sure your job title column (e.g., "Title", "Job Title", "Position") is mapped to the title field
• The system shows a preview - verify job titles appear correctly before confirming

Prevention tip: In the campaign's Sequences tab, click Preview on any email variant. Fill in sample data to see exactly how variables will render. If {{jobTitle}} shows as blank in preview with test data, the variable itself is working - the issue is with your lead data.

Related

• Campaigns
• Email Accounts
• Email Methods