How do I replace burnt/spam-flagged outreach inboxes?

1. Stop all campaigns using the affected accounts

Go to Cold Email Agent in the left sidebar (under Marketing). For each active campaign:

• Click on the campaign to open its detail page
• Click Pause campaign in the campaign header (next to the campaign name, top-right area)

2. Purchase new pre-warmed inboxes

1. Click Cold Email Agent → Email Accounts (under Marketing) in the left sidebar
2. Click the Add New Inboxes button in the top-right corner
3. Select Pre-Warmed Inboxes and click Continue
4. Search and select available domains by clicking on them (they turn green when selected)
5. Click Next when you've chosen your domains
6. Set up domain forwarding by entering your business website in the Forwarding Domain field
7. Review your order and click Place Order

Pre-warmed inboxes are ready to send immediately since they've been warming up for 4+ weeks.

3. Wait for provisioning to complete

After purchase, you'll see a provisioning status banner:

• "Processing domains..." - payment processing
• "Provisioning domains (X/Y)..." - domains being set up with progress bar
• "Provisioning complete!" - your new inboxes are ready

This usually takes a few minutes. You can leave the page.

4. Update your campaigns with new accounts

For each paused campaign:

1. Go to the campaign detail page
2. Navigate to the Options tab
3. Update the email accounts selection to use your new inboxes
4. Resume the campaign

5. Remove or disable the burnt accounts

In the Email Accounts table:

1. Click on each burnt account to open its settings panel
2. Toggle the Enabled/Disabled switch to Disabled
3. Click Save

Alternatively, select multiple accounts using checkboxes and use bulk actions to disable them.