How do I prevent the Cold Email Agent from re-sending old/outdated emails?

To prevent the Cold Email Agent from re-sending old or outdated emails, follow these steps:

1. In the left sidebar, click Cold Email Agent (under the Marketing group) to open the Campaigns list

2. Click the campaign you want to update

3. Open the Sequences tab

4. Review each email step in your sequence and update any outdated content:

   • Click into the email body to edit it directly
   • Update dates, offers, or any time-sensitive information
   • Click Save after making changes

Important notes:

• Changes to email content apply to unsent emails only - leads who have already received a step won't get the updated version
• If a campaign has already started, only leads who haven't reached that step yet will receive the new content
• For major content changes, it's better to create a new campaign rather than editing a live one, to ensure consistency

The system tracks which leads have received which emails, so there's no risk of the same lead receiving the same email twice. However, if your email content references old dates or expired offers, you need to update it manually to keep your outreach relevant.

Related

• Campaigns
• Email Accounts
• Email Methods