Why doesn't my business name appear on the emails my agent sends?

If your business name isn't appearing in the emails your agent sends, you need to update the sender profile in your email accounts:

1. In the left sidebar, click Cold Email Agent (under Marketing)
2. Click Email Accounts in the top sub-nav
3. Find the email account you want to update in the table
4. Click on the account row to open the settings panel on the right
5. Update the First Name and Last Name fields to include your business name (e.g., "James" and "at Acquisity" or just "Acquisity" and leave last name blank)
6. Click Save

The sender name will now appear as "James at Acquisity" or "Acquisity" in the From field of your emails.

Also check:

• The email signature in your campaign sequences - make sure your business name is included there too. Go to your campaign's Sequences tab to edit signatures.
• If using pre-warmed Acquisity inboxes, they come with default sender names. You must manually update each account you're using.
• Some email clients display the email address instead of the sender name if the name fields are empty or if the recipient's email client settings override display names.

Changes apply to new emails only - previously sent emails won't be retroactively updated.

Related

• Campaigns
• Email Accounts
• Email Methods