ONBOARDING
Frequently Asked Questions
Common questions about completing onboarding and getting started.
Getting Started
How do I start onboarding?Can I save my progress and come back later?How long does onboarding take?What does my course or program purchase include, and why do I see 0 credits?
During Onboarding
What happens during the website scan?Why is a step taking so long?Can I go back and change my answers?
Troubleshooting
What do I do if onboarding is stuck and will not move?What if I skipped onboarding and need to start over?Why am I seeing the wrong workspace?Why do I have to onboard again in my new workspace or account?What do I do if the website scan fails?I paid but the platform still asks me to onboard
After Onboarding
What gets created when onboarding finishes?How do I change the website scan suggestions?Can I run onboarding again?Why are tools missing from my sidebar?