What does my course or program purchase include, and why do I see 0 credits?
A course or program is a separate purchase from the platform subscription and credits, so new workspaces start at 0.
Buying a course, webinar, or education program does not add a subscription or credits to your Acquisity workspace. A new workspace starts with no active plan and 0 credits.
The course and the platform are separate purchases
A course or program purchase (for example, one made through a checkout page or a charge on your card statement from the program's name) pays for the education content: the training, webinars, and community that come with it.
The Acquisity platform is billed separately:
- Platform subscription. Unlocks the AI tools, such as Cold Email Agent and AI SDR.
- Credits. Consumed as you use AI features. See the feature-specific credit docs below for what uses them.
Unless the offer you bought explicitly bundled platform access, paying for the course does not add a subscription or credits to your workspace.
What a new workspace starts with
A brand-new workspace starts with:
- No active subscription. The Billing page shows "No active subscription found." under Current Plan.
- 0 credits.
This is the expected starting state.
How to get started
Only workspace Owners can see the Billing page and make these purchases.
Activate a subscription
- Click your workspace name in the top-left corner, then click Settings.
- Click Billing under "Workspace" in the left menu.
- Under Current Plan, click Enable Acquisity.
- Review the plan and price in the checkout window, then confirm.
On white-label partner workspaces, subscriptions are purchased through your program's checkout instead, so you may not see this button.
You can also start from any locked feature: when you open a tool that needs a subscription, an upgrade prompt appears with an Upgrade button that opens the same checkout.
Top up credits
- On the Billing page, find Credit Balances.
- Click Buy More next to Credits.
- Pick a package and finish the checkout. Credits are added right away.
For full details, see Billing & Credits.
If your program included platform access
Programs sold through Acquisity white-label partners can include a platform subscription or credits. If yours did and your workspace does not show them, contact support with:
- The email address you used for the purchase
- The purchase date and amount (from your receipt or card statement)
- The name of the program or offer you bought
Support can check what your purchase includes and add anything missing.