ONBOARDING · FREQUENTLY ASKED QUESTIONS
Why is a step taking so long?
What to do when an onboarding step is taking longer than expected.
Most question screens move forward as soon as the answer is valid and saved.
If the website scan takes too long, wait briefly and then choose Try again. Use Continue without website if repeated scans fail.
If workspace activation or sandbox provisioning takes longer, keep the page open while it completes. Refreshing is safe: the server-saved onboarding session and completion checkpoint let the flow retry or resume.
If an ordinary question will not continue, check for a validation message or a failed-save notification. Contact support through Feedback with the current screen and exact error if the same action keeps failing.