ONBOARDING · FREQUENTLY ASKED QUESTIONS
Why did credits get consumed during setup?
Why did credits get consumed during setup, and what to check next.
Credits get charged the moment you confirm a lead-generation action, not when the campaign launches. This surprises a lot of people during setup.
Onboarding does not use lead credits
The Onboarding website scan and business questions do not run a lead search. If lead credits changed, the charge came from a later campaign or lead-generation action.
What costs credits
| Action | Cost | When charged |
|---|---|---|
| Acquisity Lead Database / AI Lead Search | Lead credits | The moment you confirm the lead search |
| Upload Your Own / CSV Upload | Free: no credits | Never |
If you didn't mean to use credits
Reach out through Feedback in the bottom-left sidebar, or the chat bubble if it is visible:
- Type "human agent".
- Say which action consumed the credits and when.
- If the leads haven't been used in a sent campaign yet, support may be able to reverse the charge.
To avoid it happening again
Upload a CSV during setup if you have an existing list. It's free and gives you full control. Use Acquisity Lead Database only when you're ready to spend credits on a lead search.