ONBOARDING · FREQUENTLY ASKED QUESTIONS
What do I do if onboarding is stuck and will not move?
Steps to fix a stuck onboarding screen.
Common reasons:
- A required field or choice is missing.
- The website scan failed.
- Progress could not be saved.
- Subscription activation or sandbox provisioning is still running.
What to do:
- Check for empty fields. Look for messages below the current field or choice.
- Retry the scan. If scanning fails again, choose Continue without website.
- Retry the save or activation action. Error messages use retryable actions where possible.
- Refresh the page. The flow restores the last server-saved screen. Final provisioning can resume from its saved checkpoint.
- Contact support. Include the workspace name, current screen, and exact error if the same action keeps failing.