Troubleshooting

Something weird? Start here.

I Cannot See Website Builder

What to do:

1. Check you are in the correct workspace.
2. Refresh the page.
3. Contact support if it is still missing.

The Generate Button Is Disabled

Try:

1. Wait a few seconds for the page to finish loading.
2. Add text to the prompt box.
3. Remove unsupported or oversized files.
4. Refresh the page.

I Do Not Have Enough Website Credits

Top up website credits, then resend your prompt.

See Credits and limits.

My File Was Rejected

Check the file type and size.

Supported files:

• Images up to 5 MB
• PDF up to 10 MB
• TXT or Markdown up to 1 MB

If the file is too large, compress it or upload a smaller version.

The Preview Is Stuck On Building

Try:

1. Wait a few minutes.
2. Reload the preview.
3. Check whether the AI is still generating.
4. If it stays stuck, ask chat to repair the site or contact support.

The Preview Failed

Use Fix with AI if it is available.

If not, send a chat message like:

The preview failed after the last change.
Please fix the build error and keep the current design as close as possible.

The AI Changed Something I Wanted To Keep

Send a focused correction:

Please restore the previous hero layout.
Keep the updated copy, but bring back the old spacing, image position, and button style.

Next time, tell the AI what to keep before asking for a change.

My Domain Is Not Verified

Check:

1. Did you add DNS records where DNS is actually managed?
2. Did you copy the Type, Host/Name, and Value exactly?
3. Is an old record using the same host?
4. Has enough time passed for DNS to update?

See Connect your custom domain.

I Bought A Domain But It Is Still Pending

Wait a little and refresh the Domains tab. Some registration and setup steps take time.

If it is still pending after a while, contact support with the domain name.

My domain shows Connected but the site shows 404

Your domain can show as Connected while visitors still see a 404: NOT_FOUND or DEPLOYMENT_NOT_FOUND error. You'll see Connected on the Domains tab if you bought the domain here, or in Domain settings inside the publish control if you registered it elsewhere.

This usually means the domain is set up correctly, but the website has never had a successful publish, so there is no live page for the domain to open yet.

Connecting a domain and publishing a website are two separate steps:

1. Connecting the domain points the address at your website.
2. Publishing builds the website and makes a version live.

A domain can only serve pages once a publish has finished successfully. If no publish has ever succeeded for this website, the connected domain has nothing to serve and returns a 404.

If an earlier publish did succeed, that version stays live even when a later publish fails, so a single failed update doesn't by itself cause this 404.

To fix it:

1. Open the website in AI Website Builder and open the Publish (or Update) control.

2. Start a publish. If the build fails, the control shows the build error for that attempt. Copy the error text before you do anything else, because it disappears as soon as you click away from the publish control. See If Publishing Fails.

3. Ask chat to fix the build. Paste in the error text and say what you changed last, for example:

   The last publish failed to build. The error shown was:
   <paste the error text here>
   Please find and fix the build error without changing the design.

   If the preview itself shows a Fix with AI action, you can use that instead. It sends the detected preview issue to the AI to repair.

4. Click Retry. Publishing takes a minute or two, and when it finishes your connected domain opens the site.

Contact support if the error shown doesn't say what broke, the publish keeps failing after a repair attempt, or the domain still returns 404 after a publish has succeeded. Send the website name and the error shown.

Environment Variables Are Blocking Progress

Open Environment Variables from the preview actions menu and add the requested keys.

Do not paste private keys into normal chat unless support tells you to.

I Am Not Sure Which Version Is Live

Open the version dropdown. The live version is marked in the preview toolbar.

If you want a newer draft to be live, select it and publish it.

Next

• FAQ
• Connect your custom domain
• Credits and limits