AI SDR · FREQUENTLY ASKED QUESTIONS · INBOX REPLIES
How do I add FAQ/escalation content to the AI SDR knowledge base?
To add knowledge base content: 1.
To add FAQ/escalation content to the AI SDR knowledge base:
- In the left sidebar, click Settings → AI SDR Agent
- Scroll down to the Knowledge Base textarea
- Type or paste your FAQ-style content directly into this text box
- Click Save Settings at the bottom of the section
Best practices for knowledge base content:
- Write in Q&A format: "Q: What is your pricing? A: Our pricing starts at..."
- Keep entries focused on one topic each
- Include common objection responses (e.g., "Q: I'm not interested right now. A: No problem! Would it be okay to check back in a few months?")
- Add specifics: pricing, features, availability, company details
- Avoid vague instructions - the AI performs better with concrete facts
The AI SDR uses this knowledge base as background information when writing responses to prospects. While it helps the AI give more accurate replies, remember that its main goal always stays the same: book a call with the prospect.