WORKSPACE SETTINGS · FREQUENTLY ASKED QUESTIONS · WORKSPACE MANAGEMENT
Why do I still see the onboarding prompt after paying for a workspace?
This can happen when the onboarding wizard didn't fully complete or the session was interrupted.
This can happen when the onboarding wizard didn't fully complete or the session was interrupted. Payment unlocks the workspace, but onboarding still collects the business context the AI tools need.
To resolve:
- Go to the workspace Dashboard.
- Click Start Onboarding if the Dashboard shows the onboarding prompt.
- Try completing the onboarding steps - even if you've already entered the information, the system may need you to click through each step to mark them as done.
- If the onboarding keeps resetting to step 1, try using a different browser or clearing your cache.
If none of these work, contact support through Feedback in the bottom-left sidebar and include the workspace name plus what step keeps repeating.