How do I disconnect Instantly from Acquisity?

For most workspaces, Settings → Cold Email Agent controls sending schedule, AI campaign management defaults, credits, and workspace contact capacity. There is no Instantly connection to manage.

Workspaces with a legacy direct Instantly connection also see an Outreach Providers card on that page. It is only visible to workspace owners and admins, and it lets an admin update the connection's API key (via Edit), test the connection, and sync campaigns. Updating credentials is different from disconnecting: do not disconnect or replace sending infrastructure without checking with support first, because it can stop active campaigns from sending.

What to do

1. Open Feedback in the bottom-left sidebar, or the chat bubble if it is visible.
2. Type "human agent".
3. Tell support the workspace name and that you need help disconnecting or replacing a legacy Instantly connection.

What you can manage yourself

• Current inboxes: open Cold Email Agent → Email Accounts.
• Domain forwarding: open Cold Email Agent → Email Accounts → Domain Forwarding.
• Domain/inbox billing: open Cold Email Agent → Email Accounts → Manage Billing.
• Default sending schedule: open Settings → Cold Email Agent.

Related

• Cold Email Agent Settings
• Billing & Credits
• Why is my campaign Active but not sending when I use my own Instantly account?