Can I transfer domains/inboxes between workspaces?
Move selected managed inboxes from Email Accounts. Contact support for domain-level transfers or billing edge cases.
Selected managed inboxes can be moved between workspaces from the dashboard. Domain billing and domain-level ownership may still need support for edge cases.
To move inboxes:
- Go to Cold Email Agent → Email Accounts.
- Select the inbox rows with the checkboxes on the left.
- Click Move Accounts.
- Choose a destination from Select destination workspace.
- Review the selection, then use the final Move accounts button only when you're ready to transfer them.
Thread history stays in the original workspace
Moving an inbox transfers the account itself, but existing conversation threads and messages stay in the workspace where they were created — they don't move with the inbox. If you later need to reply to one of those threads from that account, move the inbox back to the original workspace to reply from there.
If you need to move a whole domain billing relationship, or the dashboard move fails, contact support for manual assistance.
Best practice: when setting up new client workspaces, purchase domains and inboxes directly within the target workspace where possible. Switch to the target workspace, go to Cold Email Agent → Email Accounts, and click Add New Inboxes.