SALES CALL ANALYZER · FREQUENTLY ASKED QUESTIONS
What do I do if submission fails?
Troubleshooting failed call submissions.
For file uploads:
| Problem | What to Do |
|---|---|
| Wrong file type | Use one of the supported formats: MP3, WAV, M4A, AAC, OGG, WMA, FLAC, MP4, WebM, MOV, AVI, MKV |
| File too large | Compress to 2 GB or smaller, or use audio-only (MP3) |
| Corrupted file | Try re-exporting from the source |
| Network timeout | Check your connection and try again |
For transcripts:
| Problem | What to Do |
|---|---|
| Too short | Must be at least 175 words |
| Unusual formatting | Remove code blocks and extra whitespace |
| Special characters | Remove emojis or unusual symbols |