Help Centre
SALES CALL ANALYZER · FREQUENTLY ASKED QUESTIONS

What do I do if submission fails?

Troubleshooting failed call submissions.

For file uploads:

ProblemWhat to Do
Wrong file typeUse one of the supported formats: MP3, WAV, M4A, AAC, OGG, WMA, FLAC, MP4, WebM, MOV, AVI, MKV
File too largeCompress to 2 GB or smaller, or use audio-only (MP3)
Corrupted fileTry re-exporting from the source
Network timeoutCheck your connection and try again

For transcripts:

ProblemWhat to Do
Too shortMust be at least 175 words
Unusual formattingRemove code blocks and extra whitespace
Special charactersRemove emojis or unusual symbols

On this page