Can I pause my account instead of cancelling?

There isn't a "pause my account" toggle today. The only built-in way to stop charges is to cancel — but you have a few options depending on what you actually need.

Option 1 — Cancel managed domains and inboxes

Inboxes bill monthly (around the 15th). Domains bill yearly.

If you need to stop sending for a month or two:

1. Open Settings → Billing.
2. Find Email Accounts & Domains.
3. Use Cancel next to a domain, or Cancel all, only if you want to stop billing for those managed domains and their inboxes at the end of the current period.

There is not a separate dashboard action for cancelling only the inboxes while keeping the managed domain. If you need a special arrangement, contact support before cancelling.

Option 2 — Contact support

For specific situations — recurring customers, short gaps, genuine cash flow issues — support can sometimes arrange a hold on charges. Not guaranteed, but worth asking if Option 1 doesn't fit.

Be specific about what you need:

• "I'm travelling for 6 weeks and want to stop all charges during that window."
• "We're between clients and need a 2-month pause."

Support is much more likely to help when the request is clear and time-bounded.

Option 3 — Pause campaigns (but keep paying)

If you just don't want to send emails for a while but are OK with the normal monthly charges, pause all your campaigns. This stops sending but doesn't change your bill at all. See pausing a campaign vs pausing my subscription.

This is fine for a one-week pause, not practical for a month.

Option 4 — Full cancel

If you won't be back for a while, do a full cancellation. Order matters:

1. Cancel all campaigns.
2. Cancel managed domains and inboxes from Settings → Billing → Email Accounts & Domains.
3. Cancel the workspace plan.

Each bills separately — doing them out of order can leave you paying for inboxes on a cancelled workspace. See billing for the full cancellation flow.

Related

• Billing — how the four billing layers work
• Pausing vs cancelling — the campaign-level pause