COLD EMAIL AGENT · FREQUENTLY ASKED QUESTIONS · CAMPAIGNS
What's the difference between pausing a campaign and pausing my subscription?
Pausing a campaign stops sending but doesn't change your bill. Only cancellation stops charges.
Pausing a campaign and pausing your subscription are completely separate things. This confuses a lot of people, so let's be clear about what each one does.
Pausing a campaign
Clicking Pause on a campaign:
- ✅ Stops sending from that campaign immediately.
- ✅ Preserves all the campaign's data, leads, analytics, sequence, and settings.
- ❌ Does not change your workspace subscription.
- ❌ Does not pause inbox or domain monthly charges.
- ❌ Does not refund credits or billing in any way.
You can resume the campaign at any time and it picks up exactly where it left off.
When to use campaign pause: you want to stop this specific campaign temporarily — maybe to review performance, pause during holidays, or wait for a related event.
Pausing your subscription
There isn't a "pause my subscription" option today. You can only cancel.
If you need to stop all charges for a while — travelling, seasonal business pause, cash flow — your options are:
- Cancel inbox subscriptions, keep the domain. Domains bill yearly so losing a month of inboxes saves money without losing the domain. When you come back, re-provision inboxes on the same domain.
- Cancel the workspace plan. Be aware this doesn't automatically cancel your inboxes or domains — those bill separately and continue until you cancel them too. See billing for the full shutdown order.
- Contact support. For some situations — recurring customers, short gaps — support can sometimes arrange a hold on charges. Not guaranteed, but worth asking.
A quick table
| I want to... | Do this |
|---|---|
| Stop one campaign from sending for a while | Pause the campaign |
| Stop all sending, keep everything set up | Pause every campaign, leave billing alone |
| Stop sending AND stop charges | Cancel inboxes (and/or domains), cancel workspace plan in the right order |
| Temporarily stop for a month of travel | Not currently possible directly — contact support or cancel inboxes |
Related
- Billing — the four billing layers and how to cancel each
- Campaign states — what pausing a campaign actually does