How do I log in after buying a course or program?
Check for a Set Password email first. Otherwise use Sign up, not Log in.
What happens next depends on whether your purchase included platform access.
If your offer included platform access, check your inbox for a Set Password email from Acquisity. Your account was already created for you at purchase time. Use the link in that email to set a password, then use Log in. If you can't find the email, go to the sign-in page and use Log in → Forgot password with your purchase email.
If your purchase was education-only, the platform has no account for you yet. Sign up creates a fresh workspace, which starts with no subscription and 0 credits. See What does my course or program purchase include?
First-time access steps
- Check for a Set Password email first (see above). If you have one, use it and skip to step 6.
- Go to the Acquisity sign-in page.
- Click Sign up (not Log in).
- Enter the same email used for your course or program purchase, and set a password.
- Verify your email via the confirmation link.
- Log in with your credentials.
- Complete Onboarding for your first workspace (website, workspace details, business type, sales method, and primary bottleneck).
From then on, use Log in with the email and password you set.
If you expected platform access but don't see it
A brand-new workspace showing no subscription and 0 credits is the normal state after signing up. If you believe platform access was included with your purchase and it isn't there:
| Problem | Fix |
|---|---|
| You used a different email than the one on your purchase | Start a chat with support. Give them both emails and the purchase date, and they can link your purchase. |
| Right email, but no access | Contact support with your receipt and purchase date. Access included with a purchase is set up by the team, and they can sort it quickly. |
Use the email from your purchase confirmation
Check your inbox for the purchase receipt before signing up. The email on that receipt is the one support uses to link your purchase.