When do my credits reset?
Plan-included credits and one-time topups never reset or expire. Recurring credit packs refill monthly.
Plan-included credits and one-time topups don't. They never reset and never expire. Anything you don't spend stays in your balance and carries forward. The one exception is recurring credit packs, which refill to their full amount each month (see below).
If your balance is running low, buy more with Buy More in Settings → Billing → Credit Balances.
Credit packs that refill
In workspaces billed directly by Acquisity, credit subscriptions are available under Buy More. The window separates One-Time Topups from Recurring Credits, and recurring packs show a monthly price.
Each billing cycle refills a recurring pack back up to its full amount. Unused recurring-pack credits don't stack above the pack amount, but nothing is ever taken away.
One-time packs stay in your balance until you spend them.
In workspaces billed through a partner, the pack types you see under Buy More depend on how your partner has set up billing: some offer one-time topups only, others also include recurring credit plans that refill each billing cycle. One-time topups are always added straight to your balance and never expire.
Where to check your balance
- Click your workspace name in the top-left corner.
- Click Settings in the menu that opens.
- Click Billing under "Workspace" in the left menu.
- Find the Credit Balances card and look at the Credits row.
Your balance shows as a single number. Credits from every source are combined, so the app doesn't break them out separately.
Next Billing Date isn't a credit reset date
The Next Billing Date on the Billing page is when your subscription renews. It doesn't change your credit balance.
Only Owners can see Billing
Only workspace Owners can see the Billing page and credit balances.