SUPPORT · FREQUENTLY ASKED QUESTIONS
Where can I check my support ticket status?
Open Feedback in the platform — your conversation history is right there, with the latest reply from the support team.
Support conversations live inside the support chat opened from Feedback in the bottom-left sidebar, or from the chat bubble if it is visible — there's no separate ticket portal.
- Click Feedback in the bottom-left sidebar, or click the chat bubble if it is visible.
- Your recent conversation opens with the full back-and-forth, including the agent's latest reply.
- Add a follow-up message to bump the thread if you haven't heard back.
Support chat vs AI Consultant
The support chat opened from Feedback in the bottom-left sidebar is support (Fin AI + human agents). The AI Consultant in the sidebar is a different feature — it gives strategy advice, not support. Don't check for ticket status in AI Consultant; it won't have your conversation history.
If the chat bubble isn't loading (ad blocker), see I can't see the support chat bubble.