SUPPORT · FREQUENTLY ASKED QUESTIONS
I can't see the support chat bubble?
Usually an ad blocker or privacy extension. Disable it for the Acquisity site, refresh, and the chat bubble returns.
The support chat bubble is almost always hidden by an ad blocker or a privacy extension (uBlock Origin, Privacy Badger, Brave Shields, etc.). These tools block third-party scripts by default, and Fin AI loads from a third-party domain.
Quick fix
- Open your ad blocker or extension menu.
- Disable it for this site (or add the Acquisity domain to the allowlist).
- Refresh the page.
- The chat bubble should reappear. If you do not see it, use Feedback in the bottom-left sidebar to open the same support chat.
If it's still not there
- Try an incognito / private window with extensions disabled.
- If it appears there, one of your extensions is blocking it — re-enable them one at a time until you find the culprit.
- Move to a main app page such as Dashboard, CRM, or Cold Email Agent. The launcher is intentionally hidden on a few builder/import/detail pages so it does not cover important controls.
- If it doesn't appear even in incognito, flag it via Feedback on another browser or device.