COLD EMAIL AGENT · FREQUENTLY ASKED QUESTIONS · BILLING DOMAINS
Why was I charged $129 when I have free credits?
Credits pay for leads. Subscription, inbox, domain, and add-on charges are separate from credits.
Credits and subscription charges are different things. That's why you can see lead credits in your balance and still see a separate charge on your statement.
What the credits cover
Your credits buy leads from the AI lead finder. One credit = one lead.
Credits don't cover:
- Running the Cold Email Agent itself.
- Sending emails.
- The inboxes your emails go from.
- The domains those inboxes live on.
What the charge may be for
Most likely one of:
- Your workspace subscription — the main plan charge.
- A plan or feature upgrade — if Cold Email Agent access was added separately to your plan.
- Inbox/domain billing — if you purchased email accounts or outreach domains through the platform.
- Extra lead credits — if you bought credits beyond the amount included in your plan.
How to confirm which it is
- Check your invoice — the line items should name what each charge is for.
- Go to Settings → Billing → Manage Billing to review subscription and payment details.
- Check Settings → Billing → Email Accounts & Domains for inbox/domain billing.
- If the breakdown is not obvious, contact support with the invoice reference.
The four separate billing layers
Every workspace has potentially four charges, all billing on their own schedules:
| Layer | What it pays for | Where to check |
|---|---|---|
| Workspace plan | Your main subscription | Settings → Billing → Current Plan |
| Inboxes/domains | Sending infrastructure bought through the platform | Settings → Billing → Email Accounts & Domains |
| Extra credits | Credits beyond what the plan includes | Settings → Billing → Credit Balances |
Each one can bill separately. Having included lead credits does not mean every inbox, domain, or workspace charge is free.