AI CONSULTANT · FREQUENTLY ASKED QUESTIONS
What can the AI Consultant do vs what should I ask support?
The AI Consultant helps with strategy, questions, and advice.
They're two different tools. Use the right one and you'll get faster, better answers.
| Use the AI Consultant for | Use support (Feedback / support chat) for |
|---|---|
| Strategy advice — pricing, positioning, niche choice | Account or billing problems |
| Campaign reviews — paste results and get feedback | Workspace activation or approval |
| "What should I work on this week?" — prioritized next steps | Bug reports and technical issues |
| Benchmarking your numbers against what good looks like | Domain/inbox provisioning issues |
| Troubleshooting performance — why is X dropping? | Anything that requires an agent to change settings on your account |
The quick rule
- "How should I..." questions → AI Consultant
- "Something is broken..." or "I can't access..." questions → Feedback / support chat
Where to find each
- AI Consultant — left sidebar (listed alongside Dashboard and CRM, near the top)
- Support chat — Feedback in the bottom-left sidebar, or the Fin AI chat bubble when it is visible
They don't share context
The AI Consultant doesn't see your support conversations, and support agents don't see your AI Consultant conversations. If you want a human agent to weigh in on something the AI Consultant told you, paste it into the support chat.