SUPPORT · FREQUENTLY ASKED QUESTIONS
My urgent workspace issue needs help fast — what do I say?
Open Feedback or the chat bubble, type 'human agent', and include three things: workspace name, plan tier, and...
Urgent workspace issues (activation, billing, domain approval, access problems) need a human agent with account-level access. Here's how to get help fastest.
What to send in your first message
| Include | Why it speeds things up |
|---|---|
| Your workspace name | The agent can pull up the right account immediately instead of asking |
| Your plan tier (Pro, Launchpad, Accelerator, Gold) | Some fixes depend on what your plan allows |
| What you're trying to do (one line) | "Create my 3rd workspace, prompted to pay" is clearer than "billing issue" |
| Any error message you see, word-for-word | Saves a screenshot round-trip |
Flag it as urgent up front
Start the support chat with "human agent — urgent workspace issue" and describe the problem clearly. That tells the AI to skip its own answer attempt and route you to a person faster.
For anything involving billing or account access
Only a human can make those changes — the AI can't. Don't waste time going back and forth with Fin.